Lush Manufacturers Warranty
We guarantee all our decks against manufacturers defects for 30 days after Purchase. If your deck suffers from a snap, delamination or warping and you think it’s our fault, please contact us and we’ll see if we can help.
We will ask you to send photos, and we will ask you to send your board back to us at your cost for inspection before we can replace any item. We do this so that we can see exactly how, where and why the board has snapped, delaminated or warped. Often we can use our findings to improve things.
Please note that we cannot cover impact damage, wear and tear, intentional breakage, boards left in the rain or next to a heater, boards snapped because of hard landings etc.
Shipping and online shop
We encourage you to buy our boards from your local skate shop wherever you can. Click here for a list of authorised dealers.
We accept Paypal and most Credit/Debit cards as payment. You can place orders online or over the phone. We are open 9am-5.30pm GMT.
We aim to get your order to you as fast as possible. All orders ship from the UK on Express Delivery. Shipping times vary depending where you are based.
- UK: Next working Day (Free on all orders over £50)
- North America: 2-5 working Days
- European Union: 2-5 working Days
- Australia and the Far East: 4-10 working Days
CUSTOMERS OUTSIDE THE UK AND EU PLEASE NOTE: Whilst we do everything we can to avoid customs and import duties, your order may be liable to these charges prior to delivery. This will depend on your location and we cannot be held responsible for any delay or cost to your order because of this.
Please note that we are only able to deliver to physical addresses, and we are unable to deliver to Post Boxes, APO/FPO and Armed Forces addresses. If this affects you, just find us an alternative physical address (business or residential) and we’ll get your stuff out to you.
Please note that we are not able to deliver to freight forwarding companies. We can ship anywhere in the world direct to you instead!
We will email you with tracking info so that you follow the progress of your order. You can also contact us at any time for updates to your order and we will do our best to help you out.